Delivery
COMPLAINT OF DELIVERY
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- DAMAGES SHOULD BE REPORTED DIRECTLY TO THE SHIPPING COMPANY.
- IF ANY ITEM IS MISSING, PLEASE CONTACT WIZEGUY SWEDEN AB.
- ANY COMPLAINTS REGARDING DELIVERY MUST BE RECEIVED NO LATER THAN 7 DAYS AFTER RECEIVING THE PACKAGE.
- IF THERE ARE CHANGES MADE TO THE DELIVERY INFORMATION (SUCH AS TELEPHONE NUMBER, ADDRESS, ETC.) AN EXTRA COST OF APPROXIMATELY SEK 150-500 WILL BE ADDED, DEPENDING ON THE SHIPPING COMPANY’S CHANGING FEES.
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ORDERS
*EVERY ORDER IS FOLLOWED UP BY AN ORDER CONFIRMATION AUTOMATICALLY GENERATED BY THE WEBSHOP
*IF YOU DON’T RECEIVE AN ORDER CONFIRMATION THE ORDER ISN’T APPROVED, OR YOU ENTERED THE WRONG EMAIL ADDRESS.
*IF ANY OF THE ITEMS ARE OUT OF STOCK, THE CUSTOMER WILL BE CONTACTED BY WIZEGUY EITHER BY EMAIL OR PHONE.
*IF THE PRODUCT FOR ANY REASON (THEFT, FIRE, OR SUCH) CAN NOT BE DELIVERED TO THE BUYER WITHIN THE PROMISED TIME, WIZEGUY UNDERTAKES TO NOTIFY THE BUYER WITHOUT UNDUE DELAY.
*ONCE YOUR PACKAGE IS SHIPPED, YOU WILL GET A NOTIFICATION THROUGH TEXT MESSAGE AND/OR EMAIL FROM BEST.
*PLEASE PROVIDE YOUR PHONE NUMBER WHEN ORDERING IN CASE THE SHIPPING COMPANY NEEDS TO CONTACT YOU DIRECTLY.
UPS EUROPE
*ORDERS WITHIN EUROPE (EXCEPT FOR SWEDEN) ARE DELIVERED BY UPS AND TAKE ABOUT 2-5 WORKING DAYS.
*AN EMAIL WITH THE SHIPMENT NUMBER WILL BE SENT AUTOMATICALLY.
NOTE!!!
IF YOU DO NOT PICK UP YOUR PACKAGE AND IT IS RETURNED, YOU WILL BE CHARGED THE SHIPPING COST FOR A NEW DELIVERY.
